Knowledge Bank
Introducing my.plan
- Video - Guide to the my.plan Help Centre
- Video - Guide to Notifications
- Video - Guide to Group Profiles
- Video - my.plan Quick Start Guide
- Video - Guide to Navigation
- How To Use The my.plan Usage & Charges Graph
FAQs
- Ofcom Total Spend Caps
- How can I access my plan.com contract?
- How to access my.plan
- How to make a payment
- MMS
- SMS and SMS Barring
Usage & Charges
- How to manage Spend Controls
- Video - Guide to Usage and Charges
- What is Data?
- What Are Roaming Texts?
- What Is Roaming Data?
- What is an SMS?
Controls
- Productivity Controls
- How Does The Outgoing Calls Restriction Function?
- How Does The Incoming Calls Restriction Function?
- Can I Block Specific Premium Call Types?
- How Do I Block Access To Premium Rate Calls?
- How Would I Benefit From Your Advertising Restriction?
Billing & Payments
- Why can’t I see my latest invoice?
- Video - How to download invoices
- When Do You Take Payment?
- How Do I View My Bill?
- What Are 'Rental Charges'?
- How Do I Change My Direct Debit Details?
Products and Bolt-ons
- Video - Guide to Roaming Bolt-Ons
- Video - How to upgrade
- How Do I Add A Bolt-On?
- What Is A Bolt-On?
- How Does A Bolt-On Work?
- How Long Does A Bolt-On Remain Active?
My Account
- Guide: Group Profiles
- Video - How to manage your account
- Primary my.plan user
- What can Partners without third-party access see in my.plan?
- What is third party access?
- How do I cancel my fixed-line, broadband or VoIP contract?
My Mobile
- Can I use a SIM box / SIM gateway device on plan.com?
- I've received a new / replacement plan.com SIM card. How do I get connected?
- What is 2G?
- Can I get an eSIM from you?
- What is 3G?
- The SIM I've been sent doesn't fit my phone's SIM cage.
Hosted Voice
Roaming
- Roaming in Europe
- Which Countries Do You Include In Your Euro Zone?
- What's Included In Your European Roaming?
- What Is Your Policy On Cross-Border Roaming?
- Will I Be Charged For Receiving Calls And Messages, Whilst Roaming?
- Will My Voicemail Work When I'm Roaming?
Location tracking
- Video - Understanding Location
- What Degree of Visibility Does Location Offer Me?
- Why Am I MIssing Calls & Texts?
- How Does The Location Feature Work?
- How Can I Improve Poor Call Quality?
- What Can I Do To Fix An Indoor Signal Problem?
Partners
- What is a Partner?
- I've received my final invoice from my previous provider. What do I do now?
- When will I receive my buyout?
- Where do I send my final bill from my previous provider?
- When will you reimburse me for leaving my old contract?
- When will you pay my buyout?
Boostbox
- I have a Boostbox. Will my call drop if I go from indoors to outdoors?
- How do I know I'm connected to my Boostbox?
- I have a 4G phone, but 4G doesn’t show when I connect to my Boostbox. Why is that?
- Is there a limit to the number of calls a Boostbox can process?
- Is there a limit to the number of users I can register on my Boostbox?
- How much electricity does my Boostbox use?
