Knowledge Bank
Billing
- How to set spend limits on your mobile services
- Managing cost centres in my.plan
- Managing your tariff and allowances
- Understanding additional charges (out of bundle)
- Understanding your bill
- Updating your account details in my.plan
Service
- Updating your data settings (APN)
- How do I manage my account in my.plan?
- How do I set up call forwarding or diverts?
- Troubleshooting mobile service problems (signal, data, calls)
- How do I send or receive picture messages (MMS)?
- How do I set up and use voicemail?
Roaming
Disconnection
Login
Barring
Contract
Hardware
Usage
Payments
Introducing my.plan
- Video – Accessing your invoice and charges
- Video – my.plan settings, users & contacts
- Video – Service panels
- Video – Upgrading your my.plan account
- Video – Guide to the my.plan Help Centre
- Video – Guide to Notifications