We aim to make understanding and managing your contract simple and flexible, giving you options that work for your business.

Accessing your contract

Your contract is managed by your Account Manager (this could be through one of our partners or directly). You can view your contract documents, summaries, and tariff details at any time in my.plan:

1. Log in to your my.plan account.
2. Open the burger menu (three horizontal lines) in the top-right corner.
3. Select My Account > Company Documents.
4. Use the Contracts tab to quickly filter if you have lots of documents.

Transferring ownership

If you need to transfer your contract to another person or business, this cannot be done by simply changing the account name or moving a number across. A transfer is treated as starting a new contract.

To explore this option, speak with your Account Manager who will guide you through the process.

Renewing your contract

To renew, contact your Account Manager. If you’re managed by one of our partners, they’ll handle the process. If you are a direct customer, you can arrange your renewal directly through us.

Renewing gives you the opportunity to review your tariffs, upgrade to new services, or add new features.

Rolling contracts

When your fixed-term contract ends, you can choose to move onto a rolling 30-day contract instead of committing to a new long-term agreement. This gives you flexibility while keeping your services active without disruption.

Replacing your phone number

If you’d like a new phone number, you can request this directly in my.plan:

1. Log in to your my.plan account.
2. Go to Controls > Device Setup > New number.
3. Follow the on-screen prompts to complete the change.