At plan, we are committed to transparent and ethical business practices. We follow the regulations set by Ofcom, the UK communications regulator, and align with its directives on consumer safety and service standards.

This article provides an overview of key policies:

• Cookie policy
• Fair use policy
• Our relationship with Ofcom
• Code of practice
• Our stance against modern slavery

A full list of policies and detailed documents is available on our website here.

Cookie policy

plan uses cookies to:

• Enable key services and functionality on our site.
• Enhance your online experience.
• Understand general usage patterns and preferences.

Cookies do not collect personal or sensitive data without your explicit consent.

👉 You can adjust your browser settings at any time to manage cookies.

Fair use policy

The Fair Use Policy ensures that all customers receive a high-quality service.

• It prevents excessive or abusive usage of network resources.
• If limits are exceeded, you will be notified and given time to adjust your usage.
• Services may be restricted, or additional charges applied, if usage remains above fair levels.

See more: Fair Usage

Our relationship with Ofcom

plan operates under the framework provided by Ofcom:

• All services and products follow Ofcom’s regulations.
• plan is a registered member of the Communications Ombudsman, an Ofcom-approved dispute resolution scheme.

This ensures customers are protected under industry standards.

Code of practice

Our Code of Practice sets out how we operate as a business. It covers:

• How services are provided and sold.
• How complaints are handled.
• How billing is managed.

This code ensures transparency, fairness, and consistency across all customer and partner interactions.

Our stance against modern slavery

plan fully supports human rights and opposes all forms of modern slavery and exploitation.

• We have safeguards to prevent modern slavery within our business and supply chain.
• Any breaches are addressed immediately in line with the Modern Slavery Act 2015.

Commitment to customers

Customers choose plan because of our:

• Compliance with legal frameworks
• Transparent policies
• Ethical business practices
• Commitment to delivering high-quality services

We continually review and update our practices to maintain trust and protect customers.