At plan.com, safeguarding your privacy and ensuring your security is our utmost priority. This extensive guide will provide you a holistic understanding of the various security aspects associated with your account and device when you sign up with plan.com.

Understanding Third-Party Access

Third-party access allows your Account Manager to view and access specific features on your plan.com account. To find out more about Account Managers please see our guide to Partners.

Partners without third-party access cannot view sensitive account-related information.

They only have access to information related to calls, messages, and data usage necessary for account administration.

Account Security Measures & Password Reset

We are committed to protecting your personal data and implement strict security measures. We have systems in place to monitor for suspicious activities, and we use encryption to secure your data.

In case you forget your account password, don't worry, you can reset it. Follow the prompts and instructions for password reset offered via my.plan.

The Significance of Security Questions

To ensure your account stays protected, we may ask security questions when you contact us. These questions are designed to verify your identity and prevent unauthorised access to your account information.

Dealing with SIM-related Concerns

When you receive your plan.com SIM card, the default PIN code is 0000. In case you enter the wrong SIM PIN three times consecutively, your SIM card gets automatically locked as a security measure.

If you ever find yourself in such a situation, there’s no need to worry. You can unlock the SIM with the PUK (Personal Unblocking Key) codes that came with your SIM card. If you can't locate your PUK codes, you can find them in my.plan under the Device Controls option.

Understanding the Role of the IMEI Number

Every mobile device has a unique IMEI (International Mobile Equipment Identity) number that’s used to identify it. It's important to know your device's IMEI number as it can be used to block your device by the service provider if it ever gets stolen or lost.

You can find the IMEI number usually on the device's box or by dialing *#06# on your device. However, someone knowing your IMEI number does not pose a significant threat to your digital security or privacy. They cannot control your phone, see your texts, listen to your calls, or infiltrate your phone only by knowing your IMEI number.

Cyber Security Measures

Given the increase in digital attacks, you may be concerned about the possibility of your phone being hacked. Rest assured, the chances of this happening are incredibly slim. It requires high-level technical expertise and direct control of your device.

At plan.com, we always recommend keeping your device’s software up-to-date and refraining from sharing sensitive information online to further secure your device.

Remember, if you ever come across any security concerns, our customer support team is always on standby to assist. The safety and peace of mind of our valued customers are what matters to us the most. Therefore, we strive to continually update and enforce our security measures.

Lost or stolen bars

If your handset is lost or stolen, you can add a bar to prevent it from being accessed by someone who is not authorised to do so. 

To apply a Lost or Stolen bar, simply log in to my.plan and access Device Controls. Selecting the Lost or Stolen bar applies a series of service and handset restrictions on a device that make it unusable, including an IMEI block that prevents the handset from being used again on any network. Restrictions include:

• Incoming and outgoing calls
• Incoming and outgoing SMS
• Mobile Data

Please use caution before applying this bar because once active, the handset cannot be accessed, and it can take up to 24 hours for a lost and stolen bar to be deactivated.