Activating voicemail

Your voicemail setup depends on whether your service is connected to the plan network or the O2 network.

Plan network

• All devices: Manage voicemail in my.plan under:

Controls > Device Setup > Call Forwarding & Voicemail

O2 network

• Android: Dial 1750
• iPhone: Make sure your APN settings are up to date. It can take up to 4 days for voicemail to appear in your Phone app.

Accessing voicemail

Plan network

• Android: Dial 222 (or 0161 464 3231 when roaming)
• iPhone: Tap the voicemail icon in your Phone app

O2 network

• Android: Dial 901 (or 0161 464 3231 when roaming)
• iPhone: Tap the voicemail icon in your Phone app

Setting up your voicemail PIN

A four-digit PIN is required when accessing voicemail from another device or abroad.

Plan network

• Dial 222 and follow the automated instructions

O2 network

• Default PIN is 8705 (unless changed)
• To reset: text RESET to 802901

🔐 Your PIN must not be:

• Repeated numbers (e.g. 2222)
• Consecutive numbers (e.g. 1234 or 4321)
• Your year of birth

Recording your voicemail greeting

To record a greeting your callers will hear:

• Dial 901 (O2) or 222 (plan network)
• Follow the menu instructions to record your message

Costs of voicemail

• Receiving voicemail: Always free
• Listening in the UK or Europe Zone: Free
• Listening outside the Europe Zone: Charged at standard roaming call rates
• Listening from another device: Charges depend on that device’s provider