At the heart of your mobile usage is your SIM card, a small chip that connects your device to the network and allows you to make calls, send texts and use mobile data. At plan.com, we strive to provide our customers with comprehensive information and assistance with all their SIM related queries.

SIM Use on plan.com

Please note that the usage of a SIM box or SIM gateway device on plan.com, for reasons such as sending bulk SMS messages, sharing data with multiple devices or other similar activities, is strictly prohibited. Failure to adhere to this policy can lead to termination of services.

Getting a New SIM Card

Your Account Manager, the business that sold you your contract, will be able to assist you with gaining a new SIM card.

Dealing with SIM-related Problems

Sometimes you might face issues where your phone may display an "Insert SIM" message even though the SIM card is inserted in the phone. This generally means there might be a problem with the SIM card or device itself.

If you've lost your SIM, remember that while it might be tempting, you can't simply replace your plan.com SIM card with an O2 SIM, as this could result in the permanent termination of your phone number. In case you've been sent a SIM that doesn't fit your phone's SIM tray, fear not! SIM cards dispatched by plan.com are triple-cut, meaning they have three breakable sizes - standard, micro and nano. Simply break the SIM down to a smaller size to fit your SIM tray.

About eSIMs

eSIMs are special 'embedded' SIM cards available on the latest handsets. plan.com can provide you with eSIMs. Please speak to your Account manager to find out more.