Are you considering switching your business telecommunications service provider? Understanding the concepts of PAC (Porting Authorisation Code) and STAC (Service Termination Authorisation Code) can be crucial in the process.

This guide aims to provide you with all you need to know about these codes, how to reach them, use them and ensure their security.

Understanding PAC/STAC Codes

PAC stands for Porting Authorisation Code and is necessary if you'd like to switch providers while maintaining your current phone number. A PAC implies you don't have any remaining contractual commitment with your current provider or are ready to pay off any exiting liabilities.

STAC, on the other hand, is the Service Termination Authorisation Code. It comes into play when you wish to switch providers and do not want to keep your current number. A STAC indicates that you have no remaining commitments to the old tariffs or you're prepared to pay for termination.

Obtaining and Using PAC/STAC Codes

There are multiple ways to obtain your PAC/STAC from plan.com.

• You can make a request from go.plan.com. The company will provide you with the requested code promptly.
• You can simply send a free text message with PAC to 65075 to receive a PAC, or STAC to 75075 to get a STAC.

Once you've received your PAC or STAC, you don't necessarily have to use it immediately. However, the codes will only remain valid for 30 days.

If you fail to use the code within this time frame, you will need to request a new one.

The Switching Process

Whether you're initiating the process for your own service, a group of services or on behalf of someone else who's incapacitated or has passed away, the rules are almost the same.

This procedure can begin with obtaining switching information. This information will contain your switch code (PAC or STAC) and important details regarding any early termination charges or pay-as-you-go credit balances.

Utilise your PAC or STAC code by giving it to your new provider when you're ready to switch. 

Security

While it's relatively straightforward to request and procure a PAC or STAC, it's equally important to stop anyone from getting these codes fraudulently. Always ensure you're dealing with your actual provider, and if you suspect suspicious activity, alert your provider so they can take necessary precautions.

Rest assured, at plan.com, we’ve made the security of customer information one of our top priorities. Switching your plan doesn’t have to be a rigorous process. With a good understanding of PACs, STACs, and the methods to secure them, you'll find it much easier to navigate this path.