FAQs
- Ofcom Total Spend Caps
- How can I access my plan.com contract?
- How to access my.plan
- How to make a payment
- MMS
- SMS and SMS Barring
- Porting number fixes
- How to return or replace a faulty device
- SIM swaps or replacement SIMs
- “BSL 999” Video Relay Service
- How is Location Determined?
- Why Is My Bill Higher Than Expected?
- International Calls & Texts
- How Can I Prevent Extra Charges?
- What Do I Do; I Have No Service Abroad?
- What Is Roaming?
- How Do I Add A Bolt-On?
- What Can I Do About Poor Signal?
- Why Do I Have To Change My Data Settings?
- How Do I Get Mobile Data When Roaming?
- When Will You Settle My Previous Provider's Final Bill?
- What Is Fair Usage & How Does It Apply To Me?
- How Do I Dispute A Charge On My Bill?
