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My Mobile

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  • Can I use a SIM box / SIM gateway device on plan.com?
  • I've received a new / replacement plan.com SIM card. How do I get connected?
  • What is 2G?
  • Can I get an eSIM from you?
  • What is 3G?
  • The SIM I've been sent doesn't fit my phone's SIM cage.
  • How Do I Improve Slow Data Speeds?
  • What is 4G?
  • I've lost my SIM. Can I use an O2 SIM?
  • How can I get a new SIM card?
  • Lost / Stolen and Service Status bars
  • How Do I Activate Voicemail on plan.com?
  • Is it possible to hack into my phone?
  • What do I do if a user on my account wants to leave plan.com?
  • How Can I Fix A Text Latency Issue?
  • How Do I Switch Off Voicemail?
  • Can someone control my phone if they know my IMEI
  • How Do I Get Visual Voicemail To Work?
  • Can someone see my texts or listen to my calls if they know my IMEI?
  • What's The Difference Between Voicemail & Visual Voicemail?
  • Do I need to protect my phone's IMEI number?
  • How do I find out if my phone is unlocked
  • How Do I Listen To My Voicemail Messages on plan.com?
  • What can I do if my phone is water damaged.
  • How Do I Access Voicemail From A Landline?
  • Do you provide insurance?
  • How much do you charge to unlock a phone?
  • Can you unlock my phone?
  • What Is Visual Voicemail?
  • My phone's keypad is faulty.
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Internet Watch Foundation

plan.com is a Member of the Internet Watch Foundation (IWF), a leading organisation for reporting and removing online child sexual abuse images and videos. Together we’re making the internet a safer place. Read more or report a website here: www.iwf.org.uk. Do the right thing.

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