There are a number of ways to access your contract with plan.com.

If you are the person who signed the contract

You will have been sent a PDF copy of your contract to the email address that was provided on the contract. In addition, a PDF copy of your contract is available through my.plan.com via my account > company documents

To access my.plan, you must be registered as a my.plan user

Contract documents

Following the introduction of recent Ofcom regulations, we’ve updated our contract process to include two new downloadable documents.

The Contract Summary and Contract Information PDFs are available to download via the eContract prior to the eContract being signed. Together, they provide a clear and concise summary of the services, pricing and key terms.

These documents will be sent to you by email along with your main customer agreement and will be available through my.plan. 

Not all customers will have access to these documents – depending on when your contract was signed. 

How to access my.plan

To access my.plan, you must be a plan.com customer with active mobile, mbb or hosted voice services. If your services are not connected to one of our networks yet, or have been disconnected, you may not be able to access my.plan. 

In addition, you will need to be a registered my.plan user. Your primary my.plan user will have been set up as part of the contract process. If you are unsure who that is, please contact your plan.com partner or a member of our support team. Primary users can set up additional my.plan users at any time via my.plan and set their permissions.