Most payments are made via monthly instalments by Direct Debit. However, if you are asked to make a payment because a Direct Debit payment has not completed, or for any other reason, here's how:

By phone

You can make a payment via our automated phone payment system or online via my.plan.com.

To use our automated payment system you can call, 0333 202 1261, please have your account number, found on your monthly invoice and your credit or debit card to hand before calling.

Via my.plan

To make payment via my.plan, click here my.plan.com, you’ll see a pop up when you log in and simply follow the steps to make your payment.

Via email or SMS

Alternatively, if you have been sent an email or SMS that includes a link, please follow the instructions. 

How to access my.plan

To access my.plan, you must be a plan.com customer with active mobile, mbb or hosted voice services. If your services are not connected to one of our networks yet, or have been disconnected, you may not be able to access my.plan. 

In addition, you will need to be a registered my.plan user. Your primary my.plan user will have been set up as part of the contract process. If you are unsure who that is, please contact your plan.com partner or a member of our support team. Primary users can set up additional my.plan users at any time via my.plan and set their permissions.