As of 17^th June 2022, plan.com is happy to offer a free, 24/7, UK-wide Video Relay service that supports British Sign Language users. The free app enables you to easily communicate with the emergency services via a dedicated app and website. This new Ofcom requirement is in addition to the existing emergency text relay and SMS service, which will remain in place.

How it works:

BSL users can now make a video call using their connected device via the free app (see https://999bsl.co.uk for details), which will call an interpreter in an emergency call room. The interpreter will then translate the information being signed by the user, in to spoken English, for the hearing person to hear. The interpreter will then sign what the hearing person is saying, for the deaf user.

Please refer to the 999 BSL website for further information: https://999bsl.co.uk