Premium rate numbers are used by TV shows, quiz companies, chat providers and some websites. The charge for calling premium rate numbers is split into two - the access charge (set by O2) and the service charge (the actual unit rate, set by the organisation providing the service).
Calls to such numbers are not included in any inclusive minutes allowance, and there are no bolt-ons to bundle usage.
Charges appear in the Usage & Charges section of your my.plan account and are itemised on our invoices.
For a full list of current prices for Premium Rate numbers operated by third parties please visit our website: https://www.plan.com/pricing
The good news is, blocking a user's ability to make calls to premium rate numbers is quick and easy with your my.plan account.
From the dashboard, go to:
CONTROLS > DATA, CALLS & TEXTS > INCOMING & OUTGOING CALLS > PREMIUM CALLS > [select user] > BLOCKED¹
¹The register of adult premium call services is administered by a 3rd party provider and while every effort is made to ensure accuracy, due to the nature of adult premium telephone services, we cannot accept responsibility or liability for charges incurred by accessing services that have not been categorised correctly, or services that have been categorised incorrectly. plan.com cannot guarantee that access to all premium or adult services will be prevented by this restriction and the customer remains liable for any additional charges incurred.
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