Premium rate, International and Non-Geographic numbers. That's numbers such as quiz lines, help and information lines, directory enquiries, calls made from the UK to a foreign destination, or calls made while roaming, to a different charging zone. The charges that go hand-in-hand with calling those types of numbers can't be prevented, but the ability to access them can¹!

We still provide separate options to block access to Premium rate numbers only and / or International numbers only, but your One-Stop Shop to prevent any of your team calling any chargeable number is our Chargeable Calls Restriction.

To activate the restriction, from your my.plan dashboard, go to:

CONTROLS > INCOMING & OUTGOING CALLS > CHARGEABLE CALLS > [select user] > BLOCKED²

¹Availbale to Gold & Platinum account users and Essential account users via an upgrade

²Restrictions cannot be applied to calls made using WiFi networks or 4g networks and via apps including (but not limited to) WhatsApp, Google Voice, FaceTime, Skype or Viber.