To download a monthly invoice summary or itemised invoice, you must be a Primary my.plan user or have permission to access invoices, which are granted by the Primary my.plan user.
If you have access, your invoices can be found in the main navigation menu here:
MAIN NAV > MY ACCOUNT > BILLING & PAYMENTS > DOWNLOAD INVOICES
You can also access INVOICES through the Usage & Charges section here:
MAIN NAV > USAGE & CHARGES > HISTORIC > [MONTH]
And then select “Invoices”
We encourage you to download and store invoices safely and securely for your own reference. Invoices can be accessed on my.plan for up to 12 months, depending on your account level.
If you do not see these options, please speak to your Primary my.plan user.
How to access my.plan
To access my.plan, you must be a plan.com customer with active mobile, mbb or hosted voice services. If your services are not connected to one of our networks yet, or have been disconnected, you may not be able to access my.plan.
In addition, you will need to be a registered my.plan user. Your primary my.plan user will have been set up as part of the contract process. If you are unsure who that is, please contact your plan.com partner or a member of our support team. Primary users can set up additional my.plan users at any time via my.plan and set their permissions.
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