We’re sorry to hear you’re thinking of leaving us. plan.com is constantly pushing the boundaries to exceed customer expectations at every opportunity.

It may be that there’s a simple solution to the problems you’re having and that a quick chat will resolve the issues. If there’s anything we can do to make your experience better and stop you from leaving, our experienced team of Customer Services experts are here to help.

But if you’d prefer to simply cancel your services, here’s everything you need to know to make cancelling your connection as easy as possible.

If you have any other questions or need help with cancelling your contract and cannot find the answers on this page, you can call +44(0)3300 88 18 18 or email help@plan.com.

How to cancel

You can cancel your contract with us at any time but it’s worth noting that if you do decide to cancel 'in-contract', you may be charged early termination fees.

To cancel your plan.com contract, please use one of the following channels:

• Visit our online portal go.plan.com. Our secure online portal will enable you to request a number transfer code (PAC) or a disconnection.
• Send us a text to one of the below numbers:
• If you would like to request a PAC please text PAC to 65075 for free
• If you would like to request a STAC please text STAC to 75075 for free
• If you would like to make an information request, please text INFO to 85075 for free
• Call 03300 881818

The easiest way to cancel

go.plan

Visiting go.plan.com is the simplest and most effective way to cancel your contract, regardless of how you wish to terminate your services or the number of services you wish to transfer or disconnect.

go.plan is a secure online portal and is designed specifically to provide all available options for each service on your account, process all termination requests and provide instant information about any related termination fees.

For more information about cancelling, visit https://www.plan.com/cancel