There are a small number of possibilities why your Visual Voicemail service won't work. Here's what to check….

• Are you connected to a good WiFi service or do you have a consistent mobile data signal? Visual Voicemail needs data to operate.
• Are your data settings configured to our data service. This is crucial for your service's function? Configure your data settings from this guide: https://www.plan.com/apn-settings
• Have you got Wifi / 4G calling switched on? If yes, try switching it off temporarily and testing your Visual Voicemail with it switched off.
• Turn off voicemail by dialling 1760 from the phone. You should hear a message confirming voicemail has been deactivated. Perform a reset of network settings on your phone. The exact steps may vary based on your make of handset. Send an SMS message to 9011, with the word "STATE" (Note the capitalisation). After a few minutes, power off, and power back on again. Re-enable voicemail by dialling 1750. Re-test to see if Visual Voicemail is working.

Be aware that performing these remedial steps will permanently delete all stored voicemail messages and will disconnect you from saved Wifi networks.

If you still can't get your Visual Voicemail to work, call your account managers or our customer service team on 03300 881818.