Through our disconnection portal, www.go.plan.com. Any request must originate or be approved by an individual authorised on the plan.com account and a 30 days’ notice period applies. The 30-days’ notice starts from the point when the disconnection request is authorised by account holder or in a larger organisation, the billing contact. We do however allow for a 2-day grace period. That means once a disconnection request has been made it must be authorised within two days. If the request is not authorised within two days a new request must be issued and approved. The request’s approval must be within two days of its issue, after which a new request must be issued and approved. The disconnection must be requested via the plan.com PAC and Disconnection Portal, www.go.plan.com