Full guide available here: http://guides.plan.com/location/ 

OVERVIEW

One of the highlights of my.plan is its location services. Thanks to connectivity data from mobile masts and application tracking, you can stay connected with your team or remote workforce from almost anywhere in the UK and abroad.

The level of detail and insight is linked with the my.plan package the mobile user is on, and certain technical factors that impact how location is being shared.

This is an overview of my.plan location services, the technical information that sits behind them and the frequency of location updates.

HOW IS LOCATION DETERMINED?

A device’s location is calculated by gathering information from the cell towers connecting it with mobile data*, and via application tracking for devices with the my.plan app installed and location sharing* activated.

If we are unable to calculate its precise location because of limited cell tower information or app tracking, its coordinates are based on the last data provided by the device combined with any additional information from plan.com users connected to the cell tower.

If no cell tower connectivity or app activity is reported, the device will be shown in the middle of the country in which it is located.

*Restrictions apply, which are outlined in this document

HOW TO GET THE BEST EXPERIENCE FROM MY.PLAN LOCATION SERVICES

There are a variety of scenarios and settings that can affect how a service’s location is determined and how often it is updated. We obtain location data from a variety of sources and these are listed in detail, below.

However, in order to get the most from my.plan location services, a service should:

• Connect via mobile data (not Wi-Fi)
• Be connected to the plan.com APN
• Install the plan app
• Share location data with the app:
  • iOS devices: location data is updated every time the app is open
  • Android devices: location data is updated approximately every 5 minutes

MORE INFORMATION

• For information about mobile data settings, click here: https://www.plan.com/apn-settings
• For more information about Location Services, click here: http://guides.plan.com/location/