Here at plan.com, we love to provide you with as many free texts and voice minutes as we can possibly fit into our tariffs. We strongly believe that ‘unlimited’ really should mean unlimited when it comes to call and text bundles.

What allows us to offer these ‘unlimited’ bundles is the result of detailed customer analysis.

This means that, as long as everyone plays ‘fair’ with their call and text usage, each individual customer can benefit from flexible and – more importantly – unrestricted tariffs.

However, there are inevitably customers who decide to abuse, or accidentally use, substantially more than their ‘fair share’ of calls and texts.

For this reason, we have to implement a Fair Use Policy in relation to ‘unlimited’ calls and texts. This policy applies where the level of usage, or projected usage, is unreasonable and/or significantly in excess of what we would expect from a typical plan.com customer.

The policy linked to 'unlimited' usage ensures fair play by all and assists the network in maintaining its capacity to function efficiently. Currently, 3000 each of calls and texts is the maximum we allow, per calendar month, before we may intervene.

Our policy: https://www.plan.com/fair-use-policy