There are a number of possibilities and we have to eliminate each possible cause by systematic, fault diagnosis…..

Check there's power to the Boostbox and the ethernet cable is plugged in. Try replacing the ethernet cable.

If you've switched Broadband provider, changed your router or replaced a SIM card in a phone linked to the Boostbox, adjustments will be required to your Boostbox set up. Call our Customer Service team on 03300 881818 or email us via help@plan.com, with full details.

If you've moved the location of the Boostbox, we will need to make adjustments to your Boostbox set up.