Yes, we offer a free of charge handset unlocking service, subject to terms and conditions.
Give our customer service team a call on 03300 881818 or email us via email@example.com.
Our agent will need to ascertain your phone number, the make / model of your phone AND it's IMEI number, so please have that detail to hand or include it in your email.
You can obtain your IMEI number from your my.plan log in.
From your home screen, click on your user name label > Device Information > IMEI
Your phone's IMEI number can also be ascertained by dialling *#06# The IMEI will pop up on the screen. This method isn't universal, however.