Roaming calls access is automatically available to all plan.com customers and account users. If you find you do not have calls access when roaming, the most likely cause will be that there are issues with signal supply from the foreign network you are connected to. To resolve, manually select another network, through your phone's settings.
If you have received a Captive Page from us, you have reached the limit set for spending on roaming calls. To restore access, simply select the best option for you, from the Captive Page*.
Still no joy? Has your account administrator set an Access Control, which will prevent you making calls when abroad?*
Although rare, the one remaining possibility is, access has been blocked by us, for your account's protection, due to high costs being detected, we're seeing a pattern of usage that is abnormal and a concern or there's an unpaid balance on your plan.com account.
Need a bolt-on, to provide reduced cost, Rest of World roaming*?
PRODUCTS > DATA >
- Daily Explorer (single day allowances)
- Executive Traveller (single day allowances for Exec.plan tariff subscribers)
- Global Traveller Data / Minutes (calendar monthly allowances)
> [select user] > ADD
*access permission may be required - contact your account administrator
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