Our Spend Controls help to limit additional charges by setting a cap on the amount of usage, over an above your inclusive tariff allowances, that can be enjoyed by each user on the account.

my.plan offers several Spend Controls* that can be tailored to each user's needs:

To configure** Spend Controls, from the dashboard of your my.plan account, go to:

Go to: CONTROLS > SPEND CONTROLS > DATA/CALLS/TEXTS > [select user] > SET UP            

All customers who either joined plan.com on or after 1^st October 2018, or renewed on or after that date, can set an ‘Ofcom Total Spend Limit’.

This allows for a spending limit to be set that will trigger a service restriction once reached, no matter how reached.

For example, if a £10 limit is set and reached, whether the extra costs were incurred by data use alone or a combination of data, calls and texts use, the service will be restricted.

To set an ‘Ofcom’ Spending Limit, go to:

CONTROLS > SPEND CONTROLS > OFCOM TOTAL SPEND CAP > [select user] > SET UP

*available to Gold & Platinum account users. Essential account users require an upgrade.

**administration permissions required