Roaming mobile data access is automatically available to all plan.com customers and account users. If you find you do not have data access when roaming, the most likely cause will be:
- Your data settings (APN) may be incorrect and data access will be unavailable when roaming. To check and configure your phone's data settings, visit https://www.plan.com/apn-settings Even if your settings look correct, please reconfigure as per the guide.
There may be other possibilities why data access is unavailable:
If, after configuring your settings, you are still unable to connect to a data service, it's possible that there are issues with data supply from the foreign network you are connected to. To resolve, manually select another network, through your phone's settings.
If you have received a Captive Page from us, you have reached the limit set for spending on roaming data. To restore data access, simply select the best option for you, from the Captive Page*.
Still no joy? Has your account administrator set an Access Control, which will prevent access to roaming data?*
Although rare, the one remaining possibility is, access to mobile data has been blocked by us, for your account's protection, due to high costs being detected, we're seeing a pattern of usage that is abnormal and a concern or there's an unpaid balance on your plan.com account.
To add a Data Boost, to provide an additional, temporary UK/EU data allowance, go to:
PRODUCTS > DATA > DATA BOOST > [select user] > ADD
Need a bolt-on, to provide reduced cost, Rest of World roaming?
PRODUCTS > DATA >
- Daily Explorer (single day allowances)
- Executive Traveller (single day allowances for Exec.plan tariff subscribers)
- Global Traveller Data / Minutes (calendar monthly allowances)
> [select user] > ADD
*access permission may be required - contact your account administrator
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