Mobile Data Access can be blocked for a number of reasons:
- Your data settings (APN) may be incorrect and data access may be restricted, if you are roaming. To check and configure your phone's data settings, visit https://www.plan.com/apn-settings
- You have reached the limit of usage, managed by a pre-configured Spending Control. Follow the options provided in the Captive Page sent to you¹
- An Access Control has been set by an account administrator, preventing all mobile data access² .
- In rare cases, further access to mobile data has been blocked by us, for your protection due to either an unpaid balance on your plan.com account or, we have detected a pattern of usage that is abnormal.
To manage a Spending Control³, from the dashboard of your my.plan, go to:
CONTROLS > SPEND CONTROLS > DATA LIMITS > UK/EU or Roaming> [select user] > VIEW
To add a Data Boost, to provide an additional, temporary UK/EU data allowance, go to:
PRODUCTS > DATA > DATA BOOST > [select user] > ADD
¹ permissions may be required.
² contact your account administrator
³available to Gold & Platinum account users or Essential account users via an upgrade