Mobile Data Access can be blocked for a number of reasons:
- Your data settings (APN) may be incorrect and data access may be restricted, if you are roaming. To check and configure your phone's data settings, visit https://www.plan.com/apn-settings
- You have reached the limit of usage, managed by a pre-configured Spending Control. Follow the options provided in the Captive Page sent to you¹
- An Access Control has been set by an account administrator, preventing all mobile data access² .
- In rare cases, further access to mobile data has been blocked by us, for your protection due to either an unpaid balance on your plan.com account or, we have detected a pattern of usage that is abnormal.
To manage a Spending Control³, from the dashboard of your my.plan, go to:
CONTROLS > SPEND CONTROLS > DATA LIMITS > UK/EU or Roaming> [select user] > VIEW
To add a Data Boost, to provide an additional, temporary UK/EU data allowance, go to:
PRODUCTS > DATA > DATA BOOST > [select user] > ADD
How to access my.plan
To access my.plan, you must be a plan.com customer with active mobile, mbb or hosted voice services. If your services are not connected to one of our networks yet, or have been disconnected, you may not be able to access my.plan.
In addition, you will need to be a registered my.plan user. Your primary my.plan user will have been set up as part of the contract process. If you are unsure who that is, please contact your plan.com partner or a member of our support team. Primary users can set up additional my.plan users at any time via my.plan and set their permissions.
¹ permissions may be required.
² contact your account administrator
³available to Gold & Platinum account users or Essential account users via an upgrade
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