An International call is a call placed by a user in the UK¹, to a user outside the UK 

International calls are chargeable but can be prevented² through the dashboard options of your my.plan account. We also offer two International calls and texts combined bolt-ons³, which provide reduced cost usage to those customers for whom International activity is a necessity.

To manage access to International calls, from the dashboard go to:

CONTROLS > DATA, CALLS & TEXTS > INCOMING & OUTGOING CALLS > CONTROLS/INTERNATIONAL CALLS > [select user] > ALLOWED/BLOCKED

 To add an International bolt-on, go to:

PRODUCTS > VOICE > INTERNATIONAL > BOLT-ON/INTERNATIONAL > [select user] > ADD

¹The UK is England, Scotland, Wales and Northern Ireland

²available to Gold & Platinum account users and Essential account users via an upgrade

³account permissions apply