Premium rate numbers are mainly used for competitions, TV voting, horoscopes, chat lines, adult lines, recorded information and professional advice services. Through your my.plan dashboard, you can bar them from being dialled from your phone, as you can with other numbers¹.

The cost of calling 09 numbers is made up of two parts: an access charge, and a service charge set by the organisation you are calling.

The service charge for calls to 09 numbers can range from 1p to £3.60 per minute. You may be charged a one-off call cost ranging from 5p to £6.

The access charge – which is additional to the service charge, is currently 55p per minute.

To block access to premium rate services, go to:

CONTROLS > PREMIUM & ROAMING > select from the sub-categories

Manage your costs by setting a Spend Control¹, through your my.plan dashboard. Go to:

CONTROLS > SPEND CONTROLS > CALL LIMITS/TEXT LIMITS > UK/EU VOICE > [select user] > SET UP   

Alternatively, set an Ofcom Total Spend Cap². Go to: 

CONTROLS > SPEND CONTROLS > OFCOM TOTAL SPEND CAP > [select user] > SET UP

¹ available to Gold & Platinum account users and Essential account users via an upgrade  

² available to new customers from 1st October 2018 and existing customer who renew from the same date