International usage is not part of the standard tariff and as such, is not included within unlimited call or unlimited text allowances.
International usage includes calls and SMS that originate in the UK and are received by services outside the UK.
International usage does not include making calls or sending SMS while abroad (these are classed as roaming usage, no matter where the call or SMS is received).
International usage does not include calls back to the UK.
When you exceed your international minutes and texts bolt-on allowance, international call rates will apply. Please check our pricing guide for a detailed breakdown of these additional charges, which relate to the destination in which the call terminates.
On 1 April 20191, we are introducing minimum charges to all international calls (calls made from the UK that terminate in destinations outside of the UK).
This charge will only affect customers with an International Standard or International Plus bolt-on if they exhaust their monthly international call allowance.
The minimum call charge will apply to calls that last less than one minute. In these cases, the minimum charge applies purely to out of bundle usage. For example, if a call lasts 1m 30s and the bolt-on allowance is exhausted after one minute, the minimum will be applied.
The minimum call charge is equivalent to a one-minute call and the price is based on the destination in which the call is received. For more information please refer to our pricing guide.
Per-minute pricing will remain the same.
1 Price effective from 1 March 2019 for pro.plan tariffs.