plan.com is a multi-award, winning mobile phone network provider, in partnership, but completely separate to O2.

We provide your airtime and its allowances and you pay us for your calls, text and data package,

Visit our website, here: https://www.plan.com

As we do not sell directly to customers, you were probably connected to plan.com by one of our sales partners.

However, the contract (Customer Agreement) that you signed is directly between us as the provider and you the customer, and our name and details are clearly stated throughout the contract.

Our name and contact details also appear clearly on your monthly invoices.

In the event of a dispute, you can contact your account managers, that's the sales partner business that brought you to plan.com or our customer service team directly, on 03300 881818.

You can also email us via help@plan.com