Understanding the terms and procedures associated with your plan.com payments can help you avoid overcharges and take control of your businesses telecommunications expenses. This guide contains answers to the most common questions associated with making a payment. 

What Are Your Payment Terms?

Payment of your first invoice will be taken on or about the 6th day of the month and thereafter, on a fixed date set by plan.com, notified to you on the first page of each subsequent bill emailed to you, monthly.

Once your first payment has been successfully taken by Direct Debit, we offer a range of payment dates throughout the month. If you choose not to select a specified date, plan.com will specify your payment date on each monthly bill.

The payment date may be subject to slight variation, from time to time. Sometimes, changes to your payment date might happen. But don't worry, it's not random. The change is likely due to a change in your bank details, or if your Direct Debit was unpaid on your scheduled date.

Why Do You Insist on Payment by Direct Debit?

We hope it's not too inconvenient, but we insist on payment by Direct Debit for all our customers' accounts. It's because this method reduces paperwork, administrative costs, and simplifies tracking of payments and invoices for us, helping us to offer you a better, more efficient service. This allows us to pass savings on to you, the customer, in the form of lower prices and better service.

Can I Switch to Paper Billing?

Sorry for the inconvenience, but at plan.com we currently do not offer paper billing. It's just one of the ways we're being greener. Instead, your invoice is available to view in your O2 account from the 1st day of each month.

Do You Accept Cheque Payments?

We realise that some people prefer to pay by cheque. Unfortunately, though, we don't accept cheque payments. All payments must be made by Direct Debit.

What Payment Methods Do You Accept?

As mentioned earlier, currently, the only payment method accepted at plan.com is Direct Debit unless specifically agreed with us beforehand. One case where we accept alternative payments is if you have agreed to enter into a monthly payment plan with our organisation to pay down an outstanding balance or an account in arrears, in which case we may accept direct Bank Transfer (BACS).

Our bank transfer information may be found:

Account name: Plan Communications Ltd
Sort code: 16-58-80
Account number: 10249837

Why Would I Have a Balance Brought Forward on My Invoice?

If you happen to see a balance brought forward on your invoice, it might cause a bit of surprise. But it simply means that there has been an unpaid amount from your previous invoice. If you've any questions regarding this, don't hesitate to get in touch with us at help@plan.com.