What is a Boostbox?

An O2 Boostbox provides a small area of mobile signal within your property, helping to amplify and improve the signal for calls and internet access. It uses your broadband internet connection to provide this coverage, leading to an enhanced communication experience.

What Do I Need for a Boostbox to Work?

Setting up your O2 Boostbox requires a few essential elements. You'll need a property with a broadband connection and an Ethernet port available on your router. Having a mobile phone or device with 3G or 4G capabilities and an active plan.com SIM card is also crucial.

How Do I Set Up My O2 Boostbox?

First, connect the Boostbox to your broadband router using an Ethernet cable, and then plug it into a power source. After a while, it will start up and perform a series of checks - which may take up to an hour. Once all the lights are stable, your Boostbox is ready to use. Dial 5000 from your device to check if it's connected.

Improving Boostbox Performance

To enhance your O2 Boostbox’s performance, place it close to a window or higher up. Ensure it's at least one metre away from other electronic equipment, as they could interfere with the signal.

Understanding and Troubleshooting a Boostbox

Different lights on your Boostbox represent different operations or issues. A flashing power status light indicates that the Boostbox is starting up or upgrading, while a flashing mobile phone symbol may show that your Boostbox is having problems connecting to the network.

Coloured signal bars can also tell a lot. For example, green bars indicate your Boostbox is ready for use, while red or amber indicate a problem.

Maximum Operating Range, Call Limit, and Data Over Boostbox

Most users can use their device within 30m of the Boostbox. The call limit is currently set at 4 concurrent calls, any further call attempt will fail. When it comes to using data, your broadband connection will provide a faster experience, but your Boostbox will be perfect for simple browsing and emails - even while on a call!

Can I Move My Boostbox or Add More Phone Numbers?

You are free to move your Boostbox to another location, as long as it's within the property that's registered with plan.com.

Adding other phone numbers is also possible, you'll simply need to email the configuration team at help@plan.com with your details and mobile number.

In closing, working with a Boostbox has its optimum potentials that are even customisable, making this handy device a great partner in improving your telecoms experience. Happy communicating!