plan.com is committed to transparent and ethical business practices. We conform to the regulations implemented by Ofcom, the UK communications sector regulator, and align with the directives issued regarding consumer safety and service provisions.
This article outlines our stand on various policies including Cookies, Fair Use, Code of Practice and our robust position against Modern Slavery.
A full list of our policies and their details is available on our website.
We gather information about your usage patterns and preferences, which helps us understand user behaviour at a collective level. Rest assured, no personal or sensitive data is collected without your categorical consent. You can adjust your browser settings at any time to control cookies.
Fair Use Policy
Our Fair Use Policy is designed to ensure the quality of service remains excellent for all our customers. This policy prevents misuse or excessive use of network resources that could negatively impact other users.
While we encourage using our services to their fullest, a reasonable limit must be adhered to. In the instance of crossing these limits, you will be informed and given ample time to manage your useage before services are restricted or additional charges are applied.
Our Relationship with Ofcom
A significant part of our operation is our relationship with Ofcom, the regulatory authority for communication industries in the UK. This partnership certifies that we convey the highest level of customer service and assistance.
All services and products provided by plan.com are dictated by the terms and conditions set by Ofcom. plan.com is a registered member of the Ombudsman Services: Communications, an Ofcom approved dispute resolution scheme.
Code of Practice
Plan.com's Code of Practice outlines the way we manage our business, serving as a guarantee of our commitment to you. It details how we provide and sell our services, the steps we follow to address complaints, and our billing process. This code is in line with the framework provided by Ofcom and ensures transparency in our dealings with customers and partners.
Our Stance Against Modern Slavery
We ardently believe in Human Rights and firmly stand against Modern Slavery and exploitation in all its forms. We have procedures in place, designed to safeguard against any form of Modern Slavery within our business or supply chain. If any breaches are identified, they are dealt with promptly and firmly, in line with the Modern Slavery Act 2015.
At plan.com, we are committed to delivering top-notch services to our customers, taking care of every detail, keeping transparency, and providing excellent customer service. Customers trust us because of our unwavering commitment to ethical practices and regular compliance with legal frameworks.