Would you like to unlock the full potential of your voicemail with plan.com?

This article will explain how to set your voicemail preferences, including setting up a voicemail, adjusting settings, and uncover alternative voicemail options if you need them.

Activating Your Voicemail 

First impressions count! Voicemail is one of the most significant features of any business communication setup. Activating voicemail on your plan.com is quite simple. Simply log in to my.plan and access Controls from the main navigation, the Device Set Up > Voicemail. Here, you can turn voicemail on and off, and access or set your PIN. 

For services connected to the O2 network, dial 222 from your handset and follow the recorded instructions.

That's it! Your voicemail is now activated.

Setting up your Voicemail PIN

For reasons related to security and protection of your personal information, it's crucial to set up a four-digit voicemail PIN. You'll need this secure code each time you want to access your voicemail from a different phone or when you're abroad.

Simply log in to my.plan and access Controls from the main navigation, the Device Set Up > Voicemail. Here, you can turn voicemail on and off, and access or set your PIN.

For services connected to the O2 network, dial 222 from your plan.com device, then follow the instructions to set up a new voicemail PIN.

Recording Your Voicemail Greeting

Once your voicemail is set up, you'll want to record a greeting that your callers will hear if you're unable to answer their calls. To access your voicemail, please call 01614 643 231 from your plan.com device and follow the prompts provided to record your greeting. And voila, your voicemail greeting is set!

Adjusting Ring Time before Voicemail

With plan.com, you can change the time your phone rings before an unanswered call is diverted to voicemail. This can range from 5 to 30 seconds. Dial **61*+447953222222** followed by **number of seconds#** and then press the call button.

Remember, your entered seconds must be a multiple of 5.

What if I Want to Switch Off Voicemail?

Sometimes you might want to switch off your voicemail, and that's quite normal. To access your voicemail, please call 01614 643 231 and follow the instructions to switch off your voicemail. No more missed calls taking over your mailbox!

The Cost of Retrieving Voicemail Messages

With plan.com, comfortably retrieve your voicemail messages without worrying about any hidden fees. All voicemail messages retrieval are completely free of charge unless you are roaming.

Live/Visual Voicemail (services connected to the O2 network)

Ever wished you could read your voicemails instead of listening to them? With the Live/Visual Voicemail feature, this becomes a reality. You get voicemail transcription and can manage your voicemails right from your phone's screen.

Ensure that you have configured you Access Point Name (APN) to use data.plan.com before beginning this process.

iOS

Follow these instructions to configure Visual Voicemail for your iPhone:

1. Follow the path Settings > Phone > Live Voicemail.

2. Tap to turn on Live Voicemail.

When Live Voicemail is enabled, your iPhone answers an incoming call in order to capture the caller’s voicemail for you to see. Data rates may apply. The caller will not be able to hear you and you will not be able to hear them unless you choose to answer the call.

If your iPhone is turned off or is out of your carrier network’s range, the call is sent to carrier voicemail, if available.

Android

Follow these instructions to configure Visual Voicemail for your Android Phone:

1. To set up Visual Voicemail, open the Phone app.
2. Follow the path Voicemail > Settings Hamburger Menu > Voicemail.

When Visual Voicemail is enabled, your Android answers an incoming call in order to capture the caller’s voicemail for you to see. Data rates may apply. The caller will not be able to hear you and you will not be able to hear them unless you choose to answer the call.

If your Android phone is turned off or is out of your carrier network’s range, the call is sent to carrier voicemail, if available.