Setting Up and Managing Your Voicemail

This guide will help you configure and manage your voicemail, including setting up your mailbox, adjusting settings, and exploring alternative voicemail options.

Accessing Your Voicemail 

Your voicemail access depends on whether your service is connected to the EE or O2 network. Please confirm your network and follow the appropriate instructions.

• O2 Network: Dial 901 (Voicemail must be active for this feature to work.)

• plan.com MVNO (EE) Network: Press and hold 1 on your keypad or dial 222 or 0161 464 3231.

Note: Receiving or accessing a voicemail is free inside and outside of the UK.

Activating Your Voicemail 

For security purposes, setting up a four-digit voicemail PIN is required when accessing voicemail from another device or when abroad.

• Dial 222 from your plan.com device.

• Follow the instructions to create a secure PIN.

Setting up your Voicemail PIN

For security purposes, setting up a four-digit voicemail PIN is required when accessing voicemail from another device or when abroad.

• Dial 222 from your plan.com device.

• Follow the instructions to create a secure PIN.

To make it secure and difficult to guess, you can’t use a PIN made up of one repeated number (e.g., 2222), consecutive numbers (like 5678 or 4321) or the year they were born.

Recording your Voicemail Greeting

Once your voicemail is set up, you'll want to record a greeting that your callers will hear if you're unable to answer their calls. To access your voicemail, please call 01614 643 231 from your plan.com device and follow the prompts provided to record your greeting. 

The Cost of Retrieving Voicemail Messages

Listening to voicemail messages is free within the UK, but roaming charges may apply when abroad. For details, visit: plan.com pricing guide.

What is the difference between voicemail and visual voicemail?

Visual Voicemail is an enhanced feature available on compatible devices, displaying voicemail messages like an email inbox for easier access and management.

Visual Voicemail

Visual voicemail is not available on plan.com MVNO (EE)

Live/Visual Voicemail for O2 Network Services

With Live/Visual Voicemail, you can read voicemail transcriptions instead of listening to them.

For iOS:

1. Navigate to Settings > Phone > Live Voicemail.

2. Tap to enable Live Voicemail.

When enabled, your iPhone captures incoming voicemails for you to read. Data rates may apply.

For Android:

1. Open the Phone app.

2. Navigate to Voicemail > Settings.

3. Enable Visual Voicemail.

When enabled, your Android phone captures voicemail messages for on-screen access. Data rates may apply.

Note: If your phone is off or out of range, voicemails will be sent to your carrier’s voicemail system.

Call Forwarding & Voicemail (plan.com MVNO - EE Network)

For EE-connected services, voicemail settings can be managed via my.plan:

1. Go to Controls > Mobile > Device Setup > Call Forwarding & Voicemail

2. Alternatively, click on a service card, then go to Controls > Voice > Call Handling.

3. Choose whether to forward calls to voicemail or another UK number.

4. Select the call forwarding condition:

   • All the time (unconditionally)

   • When busy

   • When unreachable

   • When unanswered

Storage capacity & Saved messages

Your voicemail can store up to 50 messages, each eight minutes long. New messages are stored for 21 days or after they’ve been listened to, they can be saved and stored for seven days.

If this limit is reached, no more messages will be saved. Messages can be archived at any time to ensure the limit is not reached.