Would you like to unlock the full potential of your voicemail with plan.com?
This article will explain how to set your voicemail preferences, including setting up a voicemail, adjusting settings, and uncover alternative voicemail options if you need them.
Activating Your Voicemail
First impressions count! Voicemail is one of the most significant features of any business communication setup. Activating voicemail on your plan.com is quite simple. Simply log in to my.plan and access Controls from the main navigation, the Device Set Up > Voicemail. Here, you can turn voicemail on and off, and access or set your PIN.
For services connected to the O2 network, dial 222 from your handset and follow the recorded instructions.
That's it! Your voicemail is now activated.
Setting up your Voicemail PIN
Please note, there are different procedures based upon whether you are connected to the EE or O2 network. Please confirm your network information and follow the appropriate instructions.
For reasons related to security and protection of your personal information, it's crucial to set up a four-digit voicemail PIN. You'll need this secure code each time you want to access your voicemail from a different phone or when you're abroad.
Simply log in to my.plan and access Controls from the main navigation, then follow the path Device Set Up > Voicemail. Here, you can turn voicemail on and off, and access or set your PIN.
To make it secure and difficult to guess, you can’t use a PIN made up of one repeated number (e.g., 2222), consecutive numbers (like 5678 or 4321) or the year they were born.
If you are connected to the O2 Network:
For services connected to the O2 network, dial 222 from your plan.com device, then follow the instructions to set up a new voicemail PIN.
If you are connected to the EE Network:
For services connected to the EE network, please set your PIN via my.plan Controls > Mobile > Device Setup > Voicemail
Recording Your Voicemail Greeting
Once your voicemail is set up, you'll want to record a greeting that your callers will hear if you're unable to answer their calls. To access your voicemail, please call 01614 643 231 from your plan.com device and follow the prompts provided to record your greeting. And voila, your voicemail greeting is set!
Adjusting Ring Time before Voicemail
With plan.com, you can change the time your phone rings before an unanswered call is diverted to voicemail. This can range from 5 to 30 seconds. Dial **61*+447953222222** followed by **number of seconds#** and then press the call button.
Remember, your entered seconds must be a multiple of 5.
What if I Want to Switch Off Voicemail?
Sometimes you might want to switch off your voicemail, and that's quite normal. To access your voicemail, please call 01614 643 231 and follow the instructions to switch off your voicemail. No more missed calls taking over your mailbox!
The Cost of Retrieving Voicemail Messages
With plan.com, comfortably retrieve your voicemail messages without worrying about any hidden fees. All voicemail messages retrieval are completely free of charge unless you are roaming.
What is the difference between voicemail and visual voicemail?
Visual Voicemail is a device specific application that provides additional features over Voicemail, notably, message details are displayed on screen like an email inbox. Visual Voicemail is easier to access and control compared with traditional Voicemail
Visual Voicemail
Visual voicemail is not available on plan.com MVNO (EE)
Live/Visual Voicemail: services connected to the O2 network
Ever wished you could read your voicemails instead of listening to them? With the Live/Visual Voicemail feature, this becomes a reality. You get voicemail transcription and can manage your voicemails right from your phone's screen.
Ensure that you have configured you Access Point Name (APN) to use data.plan.com before beginning this process.
iOS
Follow these instructions to configure Visual Voicemail for your iPhone:
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Follow the path Settings > Phone > Live Voicemail.
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Tap to turn on Live Voicemail.
When Live Voicemail is enabled, your iPhone answers an incoming call in order to capture the caller’s voicemail for you to see. Data rates may apply. The caller will not be able to hear you and you will not be able to hear them unless you choose to answer the call.
If your iPhone is turned off or is out of your carrier network’s range, the call is sent to carrier voicemail, if available.
Android
Follow these instructions to configure Visual Voicemail for your Android Phone:
- To set up Visual Voicemail, open the Phone app.
- Follow the path Voicemail > Settings Hamburger Menu > Voicemail.
When Visual Voicemail is enabled, your Android answers an incoming call in order to capture the caller’s voicemail for you to see. Data rates may apply. The caller will not be able to hear you and you will not be able to hear them unless you choose to answer the call.
If your Android phone is turned off or is out of your carrier network’s range, the call is sent to carrier voicemail, if available.
Voicemail: services connected to the plan.com MVNO network (EE)
For services connected to the EE network, you can set up your voicemail within my.plan by going to: Controls > Mobile > Device Setup > Call Forwarding & Voicemail from the main navigationor click on a service card to up the service panel and got to Controls > Voice > Call Handling
The settings allow you to choose between forwarding a call to voicemail, or to a different UK mobile or geographic number. Select voicemail. Next, you will need to select when calls should be forwarded
Next, you will need to set when calls should be forwarded to voicemail: all the time (unconditionally), when busy, when the phone is unreachable, and/or when the phone is unanswered.
For services connected to the EE network, to access voicemail Press and hold 1 on the phones keypad or call 222 or 0161 464 3231
Storage capacity & Saved messages
Your voicemail can store up to 50 messages, each eight minutes long. New messages are stored for 21 days or after they’ve been listened to, they can be saved and stored for seven days.
If this limit is reached, no more messages will be saved. Messages can be archived at any time to ensure the limit is not reached.