Call Forwarding is a valuable feature that comes with your plan.com telecommunication service, allowing you to redirect incoming calls to a different number when you're busy, out of coverage area, or simply can't answer the phone. There is also an option to forward calls under any condition (unconditionally). In this article, we will explain how to forward your calls, how to deactivate this service, and the expected time it takes for call forwarding to work after activation.
Activating Call Forwarding (services connected to the O2 network)
With Call Forwarding on services connected to the O2 network, activation is quite straightforward. However, the steps may slightly vary depending on whether you are using iOS or Android.
iOS
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Follow the path Settings > Phone.
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Scroll down to the Call Forwarding menu and enable it.
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You'll then be asked to enter the phone number where you want to divert your calls.
Android
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Open the Phone app, tap Menu, followed by Settings or Call Settings.
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Tap Call Forwarding and choose the type of divert you want (such as always forward, forward when busy, when unanswered, or when unreachable).
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Remember to replace the given number with the number to which you want to forward your calls.
Deactivating Call Divert (Services connected to the O2 network)
Turning off call divert is equally simple and follows mostly the same procedures as above.
iOS
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Go to Settings, then Phone.
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Locate the "Call Forwarding" option.
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Toggle the call forwarding switch to off (white).
Android
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Open your Phone app.
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Then, tap on Menu and Settings or Call Settings.
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Open Call Forwarding and then select the divert type you want to turn off.
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Tap on Disable or Cancel.
`Please note that if you have set up multiple diverts (like on busy and unanswered), you will need to cancel them separately.
Managing Call Forwarding (services connected to the EE network)
With Call Forwarding on services connected to the EE network, Call Forwarding is managed via my.plan. As a service, it is combined with Voicemail, allowing you to choose if calls are forwarded to another UK mobile or geographic number, or to a voicemail box.
Additionally, you can choose whether calls are forwarded all of the time (unconditionally), or if they are forwarded when the service is busy, unreachable, and/or unanswered. This gives you full control of your calls.
Simply go to my.plan and choose Controls > Device set up > Call Forwarding & Voicemail, or click on a service card to up the service panel and got to Controls > Voice > Call Handling
Waiting Times for Call Forwarding
If you're worried about how long it might take for your call divert to become active, rest assured that this process is very swift. The configuration changes you make on your device take effect almost instantaneously; and any call made to your number post-activation should be instantly diverted.
There are rare cases of delays, but these are typically minor and are often resolved without user intervention.