Call Divert is a valuable feature that comes with your plan.com telecommunication service, allowing you to redirect incoming calls to a different number when you're busy, out of coverage area, or simply can't answer the phone. In this article, we will explain how to divert your calls, how to deactivate this service, and the expected time it takes for a call divert to work after activation.

Activating Call Divert (Services connected to the O2 network)

Activating call divert in your device is quite straightforward. However, the steps may slightly vary depending on whether you are using iOS or Android.

In iOS

1. Follow the path Settings > Phone.

2. Scroll down to the Call Forwarding menu and enable it.

3. You'll then be asked to enter the phone number where you want to divert your calls.

In Android

1. Open the Phone app, tap Menu, followed by Settings or Call Settings.

2. Tap Call Forwarding and choose the type of divert you want (such as always forward, forward when busy, when unanswered, or when unreachable).

3. Remember to replace the given number with the number to which you want to forward your calls.

Deactivating Call Divert

Turning off call divert is equally simple and follows mostly the same procedures as above.

In iOS

1. Go to Settings, then Phone.

2. Locate the "Call Forwarding" option.

3. Toggle the call forwarding switch to off (white).

In Android

1. Open your Phone app.

2. Then, tap on Menu and Settings or Call Settings.

3. Open Call Forwarding and then select the divert type you want to turn off.

4. Tap on Disable or Cancel.

`Please note that if you have set up multiple diverts (like on busy and unanswered), you will need to cancel them separately.

Waiting Times for Call Divert

If you're worried about how long it might take for your call divert to become active, rest assured that this process is very swift. The configuration changes you make on your device take effect almost instantaneously; and any call made to your number post-activation should be instantly diverted.

There are rare cases of delays, but these are typically minor and are often resolved without user intervention. 

Call Forwarding (services connected to the O2 and EE networks)

Call Forwarding is a similar feature to Call Diverts that forwards an incoming calls to an external number when the receiving service is busy (engaged) or there is no answer. The external number must be a UK mobile or geographic landline number. The easiest way to forward a number is to log on to my.plan and then choose Controls from the main navigation, Device Set Up, then Call Forwarding.