Navigating the world of telecommunications and mobile contracts can be a complex task. This comprehensive guide addresses frequently asked questions regarding plan.com tariff issues, helping you understand potential charges, the benefits of different tariffs, and how to tailor your package to your specific needs.
What Does Your Tariff Include?
It's important to know what your tariffs include when it comes to your allowances. A typical tariff includes an allowance for voice calling, data, and SMS. It's also possible to connect on a data-only tariff, ideal for tablets and other portable devices that don't require voice calling.
Review plan.com Tariffs to get a complete understanding of your own Tariff as well as others that we offer.
Upgrade Your Tariff
Should you need more allowances, upgrading your tariff is quite straightforward. Either contact your account manager directly or email plan.com at email@example.com.
While upgrading can be done at any given point during the contract, please note that the tariff change will only come into effect on the first day of your next billing period.
Understanding Sharing Tariffs
Sharing Tariffs allow for multiple users to share the overall allowances. This type of tariff does not distribute allowances equally. Instead, it utilises a first come, first served approach. The flexibilities of a sharer tariff, however, doesn’t allow swapping of allowances between the users.
The significant difference between a Single User Tariff and a Sharing Tariff is distribution. Single User Tariff allowance is restricted to individual users, while sharing tariffs allow groups to share the overall allowances.
View Your Tariff Allowances and Understanding Charges
You can view your tariff allowance with the help of my.plan. Additionally, you can check your real-time usage, providing greater control over your allowances.
- Login to my.plan.
- Click Usage from the top navigation menu and select All or click on an individual service card and select usage.
- In the All Usage and Charges module, expand the Usage widget to view your itemised usage by Type or Location.
- On an individual service panel, drill down into each type of usage to find out more.
Various charges can be incurred with a mobile contract. For example, you might experience charges beyond your allocated tariff, such as calls or texts to premium rate services. It's recommended to check your tariff details to understand what is included, and what may incur additional costs.
Rental charges cover access to network services and the tariff’s allowances. plan.com charges line rental in advance, and you might also come across an admin fee, which covers the administrative costs of managing your account.
Premium Rate Services
Additional costs can occur from using premium rate services which include various entertainment and information services charged at higher rates. For specific details regarding charges, refer to Overcharges.
Understanding your contract fully will enable you to make the most of your tariff and avoid unexpected charges. If you need further assistance, plan.com's Help Centre is available to address further queries.