What are Ofcom Total Spend Caps?

All customers who either joined plan.com on or after 1^st October 2018, or renewed on or after that date, can set an ‘Ofcom Spend Cap’.

This allows for a spend cap to be set that will trigger a service restriction once reached, no matter how it’s reached e.g. data , call or text usage.

For example, if a £10 limit is set and reached, whether the extra costs were incurred by data use alone or a combination of data, calls and texts use, the service will be restricted.

To set an ‘Ofcom’ Spending Limit, go to:

CONTROLS > SPEND CONTROLS > OFCOM TOTAL SPEND CAP > [select service] > SET UP

Or on the service panels:

[select service] > CONTROLS > DEVICE CONTROLS

Limitations

Ofcom Spend Cap limits do not restrict certain types of account and service-based charges, including (but not limited to) calls and texts to premium-rate and non-geographic numbers, the addition of bolt-ons, automatic upgrade charges linked to our pro-plan Switch tariff, account charges such as non-payment charges, or certain charges to mobile services that allow you to pay for goods or services from app stores, third party publishers, and merchants via your phone bill.