Our Spend Controls help to limit additional charges by setting a cap on the amount of usage, over an above your inclusive tariff allowances, that can be enjoyed by each user on the account.

my.plan offers several Spend Controls¹ that can be tailored to each user's needs:

To configure Spend Controls², from the dashboard of your my.plan account, go to:

Go to: CONTROLS > SPEND CONTROLS > DATA/CALL/TEXT LIMITS > [select user] > SET UP            

All customers who joined or renewed with lan.com on or after 1^st October 2018 can set an ‘Ofcom Total Spend Limit’.

This allows for a spend cap to be set that will trigger a service restriction once reached, no matter how reached.

For example, if a £10 limit is set and reached, whether the extra costs were incurred by data use alone or a combination of data, calls and texts use, the service will be restricted.

To set an ‘Ofcom’ Spending Limit, go to:

CONTROLS > SPEND CONTROLS > OFCOM TOTAL SPEND CAP > [select user] > SET UP

Limitations

Ofcom Spend Cap limits do not restrict certain types of account and service-based charges, including (but not limited to) calls and texts to premium-rate and non-geographic numbers, the addition of bolt-ons, automatic upgrade charges linked to our pro-plan Switch tariff, account charges such as non-payment charges, or certain charges to mobile services that allow you to pay for goods or services from app stores, third party publishers, and merchants via your phone bill.

¹available to Gold & Platinum account users. Essential account users require an upgrade.

²administration permissions required